CLACCM (300-815)

• Analyze and troubleshoot SIP and media protocol
• Understand call recording options and implement time-of-day routing, call park, call pickup, and Meet-Me conferences in Cisco Unified Communications Manager
• Describe call recording options in Cisco Unified Communications Manager
• Describe how to implement call coverage in Cisco Unified Communications Manager
• Describe how to configure and troubleshoot Cisco Unified Communications Manager Extension Mobility
• Describe how to configure and troubleshoot Cisco Unified Communications Manager Unified Mobility
• Describe how to implement Cisco Unified Communications Manager Express for SIP phones
• Describe how to implement globalized call routing within and between Cisco Unified Communications Manager clusters
• Describe how to implement advanced and enhanced SRST in Cisco Unified Communications Manager and Cisco IOS gateways
• Describe how to implement CAC and AAR in Cisco Unified Communications Manager
• Describe how to implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters
• Describe how to troubleshoot multisite Cisco Unified Communications Manager deployments
• Describe how to implement ILS between Cisco Unified Communications Manager clusters and enable GDPR
• Configure and troubleshoot Cisco Unified Border Element

• Collaboration Engineers
• Collaboration Administrators

There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:

• Internet web browser usability knowledge and general computer usage
• Basic understanding of networking technologies
• Basic understanding of voice and video
• Describe the different codecs and how they are used to transform analogue voice into digital streams
• Knowledge of Cisco IOS XE command line
• Describe the Cisco Collaboration solutions architecture
• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
• Configure and modify required parameters in Cisco Unified CM, including service activation, enterprise parameters, CM groups, time settings, and device pool
• Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
• Describe and configure endpoints and commonly required features
• Compare the IP Phone signaling protocols of SIP, H323, and SCCP
• Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
• Define QoS and its models
• Describe the call setup and teardown process for a SIP device, including codec negotiation using SDP and media channel set up
• Manage Cisco Unified CM user accounts (local and via LDAP)
• Describe a dial plan and explain call routing in Cisco Unified Communications Manager
• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
• Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
• Configure calling privileges in Cisco Unified Communications Manager
• Implement toll fraud prevention
• Implement common endpoint features, including call park, softkeys, shared lines, and pickup groups
• Implement a Cisco gateway for PSTN access
• Deploy a simple SIP dial plan on a Cisco ISR gateway to enable access to the PSTN network
• Implement and troubleshoot media resources in Cisco Unified Communications Manager
• Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR within Cisco Unified CM

• Signaling and Media Protocols
• Cisco Unified Communications Manager Supplemental Services
• Call Coverage in Cisco Unified Communications Manager
• Cisco Unified Communications Manager Extension Mobility
• Cisco Unified Communications Manager Unified Mobility
• Cisco Unified Communications Manager Express
• Globalized Call Routing
• Advanced Remote Site Survivability
• Call Admission Control in Cisco Unified Communications Manager
• URI Calling in Cisco Unified Communications Manager
• Multisite Cisco Unified Communications Manager Deployments
• Global Dial Plan Replication
• Cisco Unified Border Element

• Analyze SIP, H.323, and Media Protocols
• Troubleshoot SIP and Media Protocols
• Implement Cisco Unified Communications Manager Supplemental Services
• Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
• Configure Cisco Unified Communications Manager Extension Mobility
• Troubleshoot Cisco Unified Communications Manager Extension Mobility
• Configure Cisco Unified Mobility
• Troubleshoot Cisco Unified Mobility
• Implement Endpoints in Cisco Unified Communications Manager Express
• Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
• Implement Calling Privileges in Cisco Unified Communications Manager Express
• Implement Globalized Call Routing
• Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
• Implement Advanced Survivable Remote Site Telephony
• Implement CAC
• Implement a URI-Based Dial Plan for Multisite Deployments
• Troubleshoot Globalized Call Routing
• Troubleshoot Call Admission Control
• Implement Global Dial Plan Replication
• Implement Cisco Unified Border Element
• Troubleshoot Cisco Unified Border Element

• Exam Name: Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)
• Exam Code: 300-815
• Duration: 90 minutes
• Languages: English
• Price: USD 300
• Official Blueprint: Cisco CLACCM Exam Topics
• CE Credits: 40